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Privacy Policy

Last updated: May 2026

1. Information We Collect

We collect information you provide directly to us, including your name, email address, and the content you create within Vizu (goals, reflections, vision board items). We also collect usage data and device information to improve the service.

2. How We Use Your Information

We use your information to:

  • Provide and maintain the Vizu service
  • Process AI-powered coaching conversations and generate content
  • Process print-on-demand orders through third-party fulfillment partners
  • Send notifications you have opted into
  • Improve our AI models and user experience

3. Data Storage and Security

Your data is stored securely using Neon infrastructure. We use industry-standard encryption for data in transit and at rest. Your personal data is never sold to third parties.

4. AI and Data Processing

Conversations with our AI coach are processed by third-party AI providers (Google Gemini) to generate responses. We do not use your personal conversations to train general-purpose AI models. Goal extraction and vision board generation may use your stated goals and preferences as input.

5. Third-Party Services

We use the following third-party services:

  • Neon — Authentication and data storage
  • Google AI — AI coaching and image generation
  • Stripe — Payment processing
  • Printful — Print-on-demand fulfillment
  • Vercel — Hosting and blob storage

6. Cookies and Tracking

We use essential cookies for authentication, session management, and theme preferences. Analytics and marketing cookies are only loaded with your explicit consent. You can manage or withdraw your consent at any time via the cookie banner or by clearing your browser cookies. For a full list of cookies, see our Cookie Policy.

7. Your Rights

You have the right to access, correct, or delete your personal data. You can delete your account and all associated data at any time through the profile settings. You may also contact us to exercise your data protection rights.

8. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will remove your personal data from our active systems within 30 days. Some data may be retained in backups for a limited period for operational recovery purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or through the application. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact

If you have any questions about this Privacy Policy, please contact us at support@quadrosrls.it.